Refund policy



Product Issues

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at customersupport@novalashandskinco.com. Include your order number and photos of the issue so we can look into it and make it right.


Important


Requests submitted after 48 hours may not be eligible for resolution.

We are unable to accept returns for hygiene and safety reasons.

Please review your order carefully before completing your purchase, as we cannot make changes or cancellations once an order is placed.


Questions?

If you have any concerns about your order, reach out to us at customersupport@novalashandskinco.com — we’re happy to help.