Shipping policy

Tracking & Insurance

Every order includes tracking and shipping insurance at no extra cost. You’ll receive a confirmation email with tracking information once your order ships, so you can follow its journey every step of the way.

Carrier Responsibility

Once a package leaves our facility and is in the carrier’s possession, it is out of our hands. We are not responsible for delays, damages, or losses caused by the carrier once the package has been picked up. If your package is delayed, lost, or damaged in transit, please contact the carrier directly using your tracking number — since your package is insured, we’re also happy to help guide you through the claims process.

Questions?

If you have any questions about your order or this policy, feel free to reach out to us at customersupport@novalashandskinco.com